The SIM registration exercise raised some key concerns back when the government directed all SIM card holders in Kenya to update their registration details with their telcos.
The deadline for the process was April 15, but since many Kenyans had not re-registered their SIM cards, the Communication Authority extended the deadline to October 15th.
Step by Step process of Updating Safaricom SIM Card Details:
- Visit the Safaricom Portal at www.safaricom.com/account/kyc-upload
- Enter the Phone Number whose details you with to update
- Agree to the Privacy Policy and Click Next
- You will receive a ONE TIME Password (OTP) which you should enter to continue
- You will then see a list of all phone numbers that are registered under you.
- Select the phone numbers that are yours, the ones you know. Then click next.
- Now upload a picture of your ID both front and back sides separately.
- Make sure the pictures are clear and properly cropped to only focus on the ID bit.
- Click Verify!
Using mySafaricom App to verify
- On the mySafaricom App home page, there’s a notice to verify SIM details
- If you can’t find it, go to the Account page and click “Update SIM Registration Details”
- Go through the steps above and provide required details
- Verify your numbers
- It’s a simple process that should take your a few minutes. Make sure your phone numbers listed are correct. Also, help out those who may not have updated their details.
In case you don’t see phone numbers that should be listed, contact or visit the nearest Safaricom Shop for assistance.
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The USSD code can be used by Safaricom customers (and other networks) to confirm your SIM details. If you have not submitted your information for verification, then the code will reveal that information to you.
However, if everything has been updated, you will be alerted so and there is no need for you to worry.
